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Hexonet Help Center
Hexonet Support Center
Domains
Domains
Domain and TLD-related Topics
General
Can you forward my mail concerning buying a registered domain to the registrant?
Change of Registrant Details (Email, Name, Organization)
Do you offer a list with PREMIUM domains for download?
Generate document with the "Domain PDF Formgenerator"
How to buy Premium domains?
I renewed my domain in Hexonet but the domain expiration-date did not change
See all 20 articles
TLD-Specific
.AERO auth key error X-AERO-ENS-AUTH-KEY
.COM.BR - Preconfigured Nameservers
.LU - Preconfigured Nameservers
.IT - Preconfigured Nameservers
.NO - Preconfigured Nameservers
.COM.BR - Preconfigured Nameservers
See all 14 articles
Backorders
When I search for a domain, what does Backorder mean?
Where do I find domain backorder prices?
Do I get my money back after a backorder failed?
How long will it take for domains with multiple backorders until the auction starts?
Does HEXONET offer private auctions for domains with multiple backorders?
How successful is HEXONET's Backordering service?
Domain Lifecycle
My domain has been expired / deleted. How can i get it back?
My domain is not displayed in the domain list of my account anymore
I changed the renewalmode from AUTORENEW to AUTOEXPIRE but the domain has been still renewed.
My domain has been renewed, even though I set it to AUTOEXPIRE. Can the renewal be reversed?
Transfers
Auth-Codes
Fee error when transferring in domain
How long does it take to transfer a domain internally (user transfer)?
Is an internal transfer (usertransfer) free of charge? How do I delete my account?
How long takes a gTLD Domain Transfer to HEXONET?
How do I transfer a gTLD or nTLD (e.g. .COM, .NET, .BIKE, etc.) to Hexonet?
See all 7 articles
Trustee Service
Can I activate the Trustee Service before transferring a domain to HEXONET?
Whois Privacy
I would like to use a WHOIS privacy service for my domain
The WHOIS data of a domain is incorrect. Where can I file a complaint about incorrect WHOIS data? (initiate a WHOIS verification)