General

FAQ

• I am receiving spam mails
• What languages do you support?
• How long should I wait for a response to a help request?
• How can I become a Hexonet customer?

API Tools

• API - Domain Registration Error
• Are there restrictions in regard to the use of the Hexonet API system?
• Batch Mode in API access

Compliance/Abuse

• How can I file a complaint?
• I believe a domain is selling illegal drugs / pharmaceuticals. Who can determine whether it is legal or needs to be stopped?
• I ordered a product on a website, but it was not delivered of fake/counterfeit. How should I proceed?
• I would like to complain about some content of the domain
• I would like to inform you about phishing/malware/trojan/ransomware. What information is helpful?
• I would like to report child pornography

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Policies

• Where can I find the service agreements ?
• Where do I find the ccTLD Domain Registration Policies?
• Where do I find the Cookie Policy?
• Where do I find the gTLD Domain Registration Policies?
• Where do I find the ICANN - Registrar Transfer Dispute Resolution Policy?
• Where do I find the ICANN Registrant Rights?

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