How long should I wait for a response to a help request?

We handle tickets on a first-in, first-out basis.

Please avoid sending multiple emails for the same issue since that may cause duplication of work by multiple support agents and delay the work process.

Certain topics need to be forwarded to our resellers or the registry first but we will certainly try to provide a response if this is happening.

Once we receive the reseller's response, we continue working on your ticket promptly.

All reported complaints will be acknowledged through email by our support staff within five (5) business days.

We aim to respond within three (3) business days; our work schedule is Monday through Friday, excluding bank holidays.

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