My displayed Expiration date is different from the WHOIS

Sometimes, the expiration date shown in our control panel can be different than the date that you can see in the registry WHOIS service.

This can happen for 2 reasons. 

1) The registry has an auto-renew policy, but the domain is set to expire at HEXONET. We will be deleting the domain before the end of the 45-day renewal grace period (for gTLDs).

2) We have billed your account for an auto-renewal, but haven't finalized the renewal at the registry yet. We increase the date displayed in the control panel so that no second domain renewal is attempted by a concerned customer.


If you have a concern regarding the domain expiration date or the expiration date is not near the current date, please feel free to contact Customer Care for assistance.

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